One of the best things about being a pool builder is to hear all the nice things our customers say about us. Here are just a few of the kind words that we manage to capture in writing:
"Quality, Workmanship, Professionalism, Industry Leaders. These are just a few words of the words that come to mind when describing Pools by John Clarkson. Their skill and passion for our industry is a constant reminder of how a clear vision and sense of their marketplace contribute to their continued success. Zodiac has been so fortunate to have been partnered with both United Aqua Group and Pools by John Clarkson for the past 20 years. We cannot think of another company that is more deserving than Pools by John Clarkson to receive the Zodiac Pool of the Year!"
Zodiac Pool Systems
I have worked with other pool builders in the past and working with your company was certainly a very different and pleasurable experience. The product is exactly what I wanted for my home.
As stated in a previous email, dealing with individuals with tremendous integrity such as Jordan, Judd, Mark, Jim and your entire team is how companies should aspire to do business. It's very clear it comes from the top of your organization.
I look forward to building my next swimming pool with your company.
Darrell W. Crochet
"This review is a little delayed, but we are about 6 weeks post completion of the pool. We can't say enough good things about our experience with Pools by John Clarkson. I think we probably began the conversation about a pool like most families and we began calling what seemed like every pool company in Jacksonville. After a few came out and gave us their idea of what we wanted we called PBJC and we honestly couldn't be happier.
From the time we called PBJC they were up front on how the pool process would be. We spoke with Jordan Rothman (JR) over the phone and after a few meetings with him to review our wants versus needs he presented an idea to us that was exactly what we were looking for. During the process Jordan was extremely up front on everything regarding the pool and explained to us where the major dollars would be used, something the other pool companies failed to explain. Due to our yard layout we required a fairly substantial retaining wall which ate up a pretty significant part of our budget.
Once we agreed on the budget and design, we met with the staff at PBJC to pick out the pool bottom finish (Teal pebble) and the glass water line tile. After picking the materials out and signing the contract we met with Eric Jent, our construction supervisor, who was absolutely wonderful to deal with. Eric made the process painless and stayed in constant communication about the daily, weekly or monthly steps and progress we should be expecting and seeing. We expected delays and some issues given the horror stories we read and heard about from friends but with Eric and Jordan (who not only sold us the pool but made frequent site visits to check on the progress) it was a wonderful experience.
I realize we said this earlier but we honestly cannot say enough good things about Pools by John Clarkson, however it was really these two guys who made this process completely painless and honestly fun. They treated us not as just customers but friends. We sincerely enjoyed working with the group at PBJC and would highly recommend them (especially Jordan and Eric) to anyone looking for a pool."
Review taken from Google reviews.
First, we were so surprised that you were able to provide the pool we wanted in the budget we specified. Not only did you build us a beautiful pool that exactly suited our budget and our needs, you gave us exactly what we wanted, plus more, and we did not have to sacrifice one item on our 'wish list'. You truly exceeded our expectations.
Next, as 'perpetual renovators', we have dealt with so many contractors and subcontractors; we assumed our pool project would drag on like all the other projects we have undertaken in the past. Wewere so pleasantly surprised by the prompt manner in which you came to view the site, measure the area, and get your crew started. Our friends and neighbors were as complimentary of the progress as I posted it on Facebook.
We absolutely LOVE the salt water system. It is so low maintenance. We've had quite a number of pool parties since July and everyone loves the softness of the water and the absence of chemicals in their hair and swimsuits.
Our family thanks you from the bottom of our hearts for giving us the opportunity to build such a beautiful pool at a price we could afford. It has truly turned our home into a haven for us, our friends and our family and has brought us so much enjoyment to us over the past months.
Your company has been a true pleasure to work with. We are happy to recommend your company to anyone who wants a quality pool at a very fair price."
Mark & Allison Broughton
"I am writing to let you know how absolutely thrilled we are with our new pool. We have worked with many contractors in the past but none have come close to the professionalism and quality workmanship your company provided. The construction of our pool was completed quickly and flawlessly.
I wish I could name and personally thank each person who had an impact because they were all fantastic and very skilled at their jobs. I will mention that Mark, who managed the project, was on top of the project every step of the way.
My biggest thank you, however, goes to Joel. Joel was integral in our decision to choose Pools by John Clarkson. We knew little about your company and were hesitant to go with an "unknown" but Joel's demeanor, patience and willingness to work with us on our decking choice, design and budget was unsurpassed. He helped answer all of our questions without putting any pressure on us to sign a contract.
The workmanship and quality of your pool speaks for itself. Every neighbor, family member and friend who has seen it comments on how absolutely beautiful it is and how they feel like they are at a resort in our backyard.
Thanks for helping us transform our backyard into something we will enjoy for years to come!"
Cort and Mary Beth Raithel
"I started the pool project in my yard with great trepidation, having heard many horror stories. I can say with absolutely honesty the project was a delight, from the initial meeting until completion.
Joel was great listening to my list of requests and designing exactly what I wanted and then dealing with all the questions and calls that followed. I would also add that you left the yard in better shape than you found it the remedial work carried out in regards to the fencing and the grading of the yard was superb.
The work happened on time and I knew every step of the process what was done and why, so I have no hesitation in recommending your company to anyone.
I love my pool and thank you all for your patience, good nature and absolute professionalism."
Jeffrey Glyn Glasgow
The Weiss Family
“Hey Jordan, here are some of the pictures we talked about. I hope they will be useful to you. I wanted to let you know how much we have appreciated having you and PBJC build our pool. It has been the best investment and addition that we have done to our home. At one point we were considering adding on to our home over the garage, but after the pool and its large deck were built, the extra space has been perfect for our family and taken away our need for more space inside the house.
From about March on, we have many different families come over to enjoy a time of playing in the pool with our kids. It's the only way to entertain when families with children come to visit. The children play in the pool for hours and hours.
Your suggestion of putting in the heat pump, instead of the solar panels has been a great suggestion too. This December, my parents came for Christmas, when the daytime highs were in the 70's but night time temperatures were pretty low. We heated the pool for a day, and it was warm enough to enjoy those memories with my parents at the end of December! We had two different families come with 5 children in October and then the middle of November. Here again, we stoked up the heater and had tons of fun swimming, when there wouldn't have been enough sunshine to guarantee the water would get hot enough otherwise.
Also, I wanted to let you know the design you created, with the 6ft. X 4 ft. area that only has 9 inches of water is a big hit for our family. It makes the pool so versatile. Adults can lounge on it just to keep cool. Best of all, I know that we have taught at least 8 really young children how to enjoy the pool by having that area for them to splash around in before they are ready to jump into the 3 ft. area. We affectionately call this are 'The Beach'.
The most important thing I wanted to say thank you for was the incredible 'after-the sale' service that your company has provided to us through out the past 4 years. From having the paver brick guys come out to re-level the back part of our retaining wall, when it settled unevenly after so much rain from the many hurricanes we had that first summer, to the most recent time when you had Jim come out and find the issue we were experiencing. Wow! I can't thank you enough for being there as a stable, consistent, honest vendor in this market place. You guys are the best and we appreciate you very much.
Have a great day Jordan,”
"We made the right choice of Pool Companies. Your great reputation made us feel very confident in the quality of your work. Thanks for the professionalism and attention we received. I would recommend you to our friends 100%. Thank You"
". . . we were pleased with the behavior and performance of the workers. All pleasant and courteous; never saw such hard workers!"
"When I contracted to have my home built in May of 2007, Pulte was co-opting with John Clarkson pools. They had built the pools in the models and were the company buyers had to use if they wanted a pool before closing.
Patsy and I are glad those were the rules in effect. We are totally satisfied and our pool gets compliments from those who have visited us. There are two pools within 200' of my home that were built by the "cheapest bid". My neighbor across the street had to have two separate companies come to straighten out the poor design and workmanship of a St. Augustine builder. They spent months re-plumbing his system and installing more equipment. This was all on his dime! The neighbors next door had to have their pool drained and resurfaced. The coating was wearing off and clogging the filter system. The installer blamed the manufacturer and vice versa. After a year it was repaired.
I want to recommend John Clarkson Pools to you. They are top of the line. The warranty for home pools is the longest in the industry. Before they carried equipment from Jandy Corporation, John Clarkson asked for and received an extended warranty for their equipment with the caveat that a factory trained and employed tech would be available to service all installations. I do know that Clarkson will stand behind their work and do what is right for their customers."
Best regards, Joe Fittipaldi
"We send this to you as happy Riverwood residents. Much of our positive experience can be attributed to Pulte staff and the excellent craftsmanship of contractors and subcontractors hired by Pulte. One of those contractors we rate as superior is Pools by John Clarkson. When we built our home at 202 Marsh Hollow Road, Clarkson Pools designed and built our extended enclosed lanai and spa. At the completion of this project, and two years into the use of our lanai and spa, we are extremely pleased with the product design and performance. If we were to do this project again today, we would not hesitate to choose Clarkson, and we have recommended them to many of our neighbors.
We recommend that you consider the many positive attributes of Clarkson Pools. Their cost, schedule and performance on our project were excellent. We think it is important that you have customer experience to consider, and we strongly recommend Pools by John Clarkson."
Col and Mrs. E. Rivers, USMC (Ret)
Gary and Rita Larson
Larry and Molly Payne
"The pool is very nice. We have been very satisfied. Kevin has been very helpful throughout the project"
Don & Dawn Johnson
"We are very excited about how everything has gone. You and your team are so professional and great to work with. I can't thank you guys enough for all you have done and being patient with us going through this process. Our recommendation to anyone for your professionalism, workmanship and overall dealings would be a pleasure to pass along."
"PBJC has been awesome to work with, not only during the construction process, but after the pool was completed as well. The called me after 30 days and then again after 6 months, and again after 11 months, which is unheard of. I have referred them numerous times to my neighbors and my clients and will continue to do so in the future."
"I wanted to drop you a note to thank you and your staff. As we discussed during our first meeting, your company was the highest bidder for my pool project. I'm happy to tell you, it was worth every penny. While there are challenges with any project of this size, the difference is in your staff. Their professionalism throughout this project was outstanding. Specifically, Tom & Kevin! They were a pleasure to work with and insured cast in I not only understood each step in the process, but also ensured "our" pool was "their" pool! In your business, it is important to have "customers for life." Because of your staff, Kathy & I have joined that group!"
"The folks at PBJC were wonderful. They are not the least expensive by any means, but they have the industry knowledge, organization, and professionalism to accomplish even the most technically challenging pool projects. We put in a very different kind of pool. This was a fully tiled fan shaped pool with a "perimeter overflow" edge on 3 sides and an infinity edge on one side. "
"PBJC was one of 2 pool builders in NE Florida who knew how to build this type of pool. The tolerances on the perimeter overflow edge are tiny. We had had a vision for this pool for about 5 years. Right from the beginning, they worked with us to design the pool and then build it. "
"When all was said and done, we had a true work of art in our backyard thanks to the good folks at PBJC. We would highly recommend them for all types of pool projects without reservation."
"I want to drop you a note to thank you for taking care of a bad situation with our pool decking. Our pool deck has never looked so good. Tony price and his crew came to our home and completely removed all the old layers of paint and decking. Their attention to detail was just amazing. The new texture/color is beautiful. Our pool is finally the way we had pictured it when we had it put in four years ago.
I will recommend your pool company to anyone considering putting in a pool because you do stand by your product."
"After checking out several swimming pool builders we landed on Pools by John Clarkson. We could not be more pleased. Jordan Clarkson (one of the sons of this family owned business) helped us design a pool that is unlike any we have ever seen. It fits into a rather unique piece of property and we get compliments on a regular basis. Boaters passing by point to it and stand up to get a better look. Any issues with the construction or service were handled in a very prompt and professional manner. We take a great deal of pride in recommending Pools by John Clarkson to all of our friends and neighbors."
"We have been looking forward to sending this letter almost from the start of construction based on the wonderful experience with Pools by John Clarkson. Now that all has been completed, it is with great pleasure that we send this note.
From the initial design and budget meetings with Joel Hartman, through construction managed by Mark Gardner, and finishing with “pool school” with John Townsend, we have been impressed with the integrity and quality of work done by your company. Admittedly, our expectations were high based on a grand vision for our pool, spa and firepit area. And to be perfectly honest, you exceeded our expectations. This includes all of the sub-contractors used from framing the pool, shooting the shell (these guys were artists), to the masterful installation of the travertine deck.
Every aspect of building the pool was done on time and within budget as agreed. The few variables that inevitably came up were dealt with to our complete satisfaction. Your team was exceptionally professional, courteous, reliable and flexible. We want to thank you for your personal involvement and the decisions you made out our behalf.
Our thanks for a job well done- it has been a fun-filled Spring and Summer with our new pool!"
Ron & Stacie Sullivan
“It has been an excellent experience dealing with all the professionals at PBJC. Thank you.”
"I highly recommend PBJC. Their team and work is superior. They offered great experience, design expertise, professionalism and were an absolute pleasure to work with. They delivered on time and on budget, were very responsive and communicative."
"Fantastic design, reliability, execution and service. I received a handful of bids for my outdoor pool, spa, patio and kitchen - and am very glad I went with PBJC. They were very easy to work with, amongst the most reliable and punctual contractors I've ever worked with, and provide great service even to this day."
"We used PBJC to build our pool from the ground up (and outdoor kitchen) over 2 years ago. ANYTIME we have had a large or small issue, Judd and Jeff are on it. This family owned company has been amazing and have truly dealt with me (a perfectionist) in a top notch manner. We utilize our pool and spa EVERYDAY and we often look at it and say we wouldn't change a thing. When we need a pool builder in the future, it will be PBJC. Highly recommended!"
"Everyone has been extremely pleasant and willing to work with us during the project. You have no idea some of the designs we got back from other pool companies after giving them the same explanation of what we wanted our pool to look like. It was like they didn't even listen to anything we said. The couple of companies that did actually listen were not excited to think outside the box. A couple of companies even made fun of us a little bit for what we were asking. You guys took what we said in the introductory meeting to heart and came back with a design that was spot on. There was hardly anything to change! That is what stood out in our mind as one of the most appealing things about Pools by John Clarkson. Now that the pool is almost finished, Tom has been very helpful with talking to us about our punch list. Anna and I have been extremely pleased overall in our experience with you guys. We love the pool and dealing with Pools by John Clarkson has been great. We will certainly recommend you all to people we know. Thanks again and we are looking forward to the remainder of the project."
"We are delighted with the pool that you built for our new home. It was completed last August and we moved in shorthly thereafter. In addition to yourself, your staff has worked diligently in providing the best possible service. You have changed the horsepower twice to increase the flow of the water out of the jets in the Jacuzzi, and we are enjoying it daily. The few problems seem to get resolved very quickly and for this we are very grateful. You are being recommended to all of our friends that are building new homes with pools!"
Gerald & Evelyn Buxbam
"Things went great, we have no complaints. They were on time which was very important to us because we were on a construction schedule building our home. If there were any issues raised during the build out the construction crew were right on it. During the process a supervisor was constantly overseeing quality assurance."
Dean & Brenna Hall
"We would like to take this opportunity to thank you and your pool contractor, Pools by John Clarkson, that you have set an excellent example of the highest caliber. Your pool and associated landscape is exquisite. The care and expertise taken in the installation of the pool is most evident and resulted in minimal disturbance to adjacent property and common areas. It is a pleasure for us to come across this level of excellence and we appreciate your attention to our requirements."
Rick Pariani & Vanessa Cunningham
"We just finished our pool deck renovation and BBQ build outs. We are soooo happy with the results!!! We think the value of our house has definitely increased and our backyard will be a selling feature! We had damage from our past hurricane and no other pool company wanted to give us the time of day. PBJC though came to the rescue. They listened to our wants and showed us the possibilities of our backyard."
Jeff was great to work with and very communicative the entire time. If anything didn't look like it was settling right they had their team out the next day! Since we were upgrading our pool deck we decided to add build outs since we have always wanted them. Dex was wonderful to work with. We had two buildouts and both look spectacular!
They were cognizant of our needs and timing and guided us through to the best looking pieces to go with the new deck. We kept challenging both Jeff and Dex with new ideas and additions and they easily risked to the challenge and didn’t bat an eye.
We are very happy we picked them as a vendor!
Review taken from Google reviews.
"So my story with PBJC started a year before I used their services. I purchased a home in Queens Harbor that had previously had a PBJC pool that had been installed 20 years ago. Still a great pool, but the other owners didn't have a spa, and that was something I really wanted. So IRMA hit and a tree fell into the pool. I called PBJC and they came to the rescue. All the other companies wanted to rip the pool out and start over. PBJC came in well under budget to the others, put in a spa, all new equipment, remarcited, retiled, fixed the retaining wall from the hurricane, fixed the leaks, and installed a beautiful travertine deck. Jeff Hocker was amazing throughout the entire process. Every single email, and phone call was promptly answered, no small or large detail was overlooked. When I say this is the' best pool company to use, I don't say that lightly, they earned every star I'm giving them. From the sweet ladies at the front desk, to the sales people, Terry the GM, and all the subcontractors were true professionals every step of the way."
Review taken from Google reviews.
"“We recently had our pool designed and installed by PBJC and the entire process was fantastic! Kyle K designed a dream pool, patio, and summer kitchen for us and it was ideal. Once the pool was installed, the team at PBJC was very professional and informative on how to maintain and operate it. People like John & Brandy were great to work with and were always so helpful. Anytime I had a question or request they were always right on top of it and I got a response right away. I would highly recommend PBJC to anyone that wants more than just a pool but a first class experience and support.”"
Review taken from Google reviews.
"Judd made the design process a breeze! He took some of our ideas and created a pool beyond our imagination. I can’t recommend pools by John Clarkson enough! Pool was completed on time and with attention to detail.
Dex creates an amazing outdoor kitchen that we use all the time!!!"
Review taken from Houzz reviews.
"We would like to thank the entire PBJC family for their outstanding work on our dream pool. From the beginning, our designer, Jeff Hocker, was very informative and responsive to all our questions and needs throughout the entire process. We are particularly grateful to our project manager, Eric Jent, who went above and beyond in making sure every aspect of our pool was perfect. He immediately attended to any issues that arose during the project, and his level of professionalism, integrity, and friendly nature made us feel at ease during what could have been a potentially frustrating experience. Having emotionally prepared for a project of this size, we were expecting at least some challenges, but thanks to Eric none of that occurred. We were also extremely impressed with all of the subcontractors and team members that work with PBJC. Additonally we would like to thank some of the other staff that we have had frequent contact with such as Jim Sasser, Jim Grey, Darren, Brandi, and Steve. We initially decided on PBJC based on their reputation, and we were not disappointed. Everything from the customer service to the quality of the building materials shows why this company has earned and maintained their reputation. We are extremely pleased with our finished product and would recommend PBJC to anyone wishing to construct a pool or spa."
Review taken from Google reviews.
"We couldn't be more pleased with our experience with John Clarkson Pools. We spoke to several pool companies in Jax and JCP was far and away the most impressive. From start to finish Kyle K. helped us design and answer all questions with our outdoor project (pool/spa, fire pit, pavers and screen). There is no reason to look anywhere else if you want professional, beautiful work and a great price point....Not to mention they are really nice people!!"
Review taken from Google reviews.
"The John Clarkson team is Admirable! From start to end, a super-star display of the highest quality design and construction, until completion. They guide you through the entire process of pool construction with total attention to details, with patience and dedication to quality for the customer. My hats off to the entire team, I highly recommend them."
"I'm positive they will meet your expectations, they sure did meet mine!"
Review taken from Google reviews.
"Pools by John Clarkson is the quintessential pool builder in the North Florida area. After doing our research and talking with numerous contacts that had a pool built recently, we decided to select Pools by John Clarkson as our builder. From day one they have been great to work with - always courteous and listened to our ideas. As the build progressed, they kept us updated regularly on where we were in the process and responded extremely quickly to our questions or concerns. The quality is what sets them apart from other pool builders in the area. They provide a luxury product that has all the little craftsman features to give it a wow factor. I highly recommend Pools by John Clarkson for any pool needs."
Review taken from Google reviews.
"We had an incredible experience working with Pools by John Clarkson. I can’t say enough great things about every person we worked with and the quality work that we received. Everything was done quickly and without hiccups. I highly recommend!"
Review taken from Google reviews.
Review taken from Google reviews.
"We had a great experience with Pools by John Clarkson. The quality of the work exceeded our expectations and the customer service was fantastic. It is obvious that Judd and Eric take pride in their work and it showed in all aspects of the build from the design to the finished product. Judd was extremely helpful in the design process and genuinely wanted us to have the best experience possible, he is great! Eric was on site and was a pleasure to work with; he was always very responsive to any questions and was great with communication throughout the build. Great experience, we would highly recommend PBJC."
Review taken from Google reviews.
"Wonderful and responsive customer service by Vanessa (Service) and Pam (Pool Care)! Their teamwork and execution of solving my pool concerns was outstanding!"
Review taken from Google reviews.
"We have done business with this company more than once and they are wonderful and easy to work with. They were thorough with the job, respectful & attentive to my requests. The work crew showed up each day friendly and ready to dig in. I especially appreciated their response time whenever I reached out with a call or text."
Review taken from Houzz reviews.
"Amazing work done by Gary (the magician). He just managed to eradicate the stains in my pool after another company tried and failed last year. Gary and Vanessa have been great to work with. I appreciate their professionalism and dedication to the job. Thank you
PS: You guys did a great job building our pool 13 years ago. It's still going strong - just needed new mech equipment last year."
Review taken from Facebook reviews.
"We couldn't be happier with our experience with John Clarkson pools, from start to finish everyone was very helpful and pleasant to work with."
Review taken from Google reviews.
"Thanks to the entire PBJC team. You build gorgeous, functional pools!
Beautiful! We are so happy."
"PBJC was great to work with. Unlike other pool companies I have tried before, PBJC returned my initial call within an hour. Kyle sent me a rough outline and estimate that same day and we decided to go with them as our pool builder. The showroom was nice and Kyle and the rest of the team made it a very easy process. Communication was fast and easy and all of my questions and concerns were answered quickly. I couldn't have been happier with the entire process and I would 100% choose them again."
"Pools by John Clarkson provided us excellent customer service starting with the very first call. Kyle was our salesperson and he came to our home to have a one-on-one consultation to discuss our vision and needs for our pool. We decided to go with a smaller option of a 10x13 plunge pool with gas heater or "spool". He was able to design the pool so that it was deep enough for my very tall husband but still kept the size minimal for the space in our yard. Part of the preconstruction process was that you get to visit their design center which was really fun to pick out your tile, colors, etc. Kyle was also readily available to assist me with questions during our construction and post construction phases. As a Realtor, he is my go to resource for mine and my customers' needs. We love our pool! Thank you Kyle!"
"What a great experience! To say that PBJC exceeding my expectations would be a complete understatement. From the Judd and the sales team to Eric's construction crew, the entire process was flawless. Everyone who represented PBJC were professional and courteous. I have a tendency to ask some strange questions and every one of them were answered in a timely manner. The entire process only took 6 weeks; construction started the first week of January and my family was enjoying BBQ by the pool during the last week of February. I would recommend Pools By John Clarkson a hundred times over!"
“The entire process, beginning to end was painless. Kyle was so terrific to work with. Our pool, patio and birdcage were completed on time and on budget. I would recommend them to everyone who wants a beautiful pool.”
“Design, construction, and follow through have all been wonderful. Excellent communication. Really nice people to deal with, including the weekly service technician.”
“Pools By John Clarkson exceeded all of our expectations. From design to construction all the way to the finished product. Their team is first class. Answered all of our questions throughout the process and the quality of product speaks for itself. If you are looking for a pool company that delivers on quality and a first class experience I highly recommend them.”
"Absolutely love our pool/spool! We did extensive research and met with numerous reputable pool companies. Our decision to work with John Clarkson was the right choice. The team at PBJC was fantastic. From start to after finish, every person we dealt with was A+++. It has been two years since we put in our (first) pool and we would do it all over again... wouldn't change a thing. Thank you!!!"
“The finished product looks great! . . . The salesman told me it would be done by FL vs. GA and it was (big deal for me) . . . Everyone was great!”
"Beautiful pool design and construction by PBJC and Kyle Kempton. For our new pool construction, Kyle designed a beautiful salt water pool and spa, complete on time and on budget. For any issues requiring other company coordination (The Screen Guys, propane gas company re-piping, etc.), Kyle handled everything. Kyle also included meaningful details in the design that I only fully understood after the pool was built. What I mean is Kyle designed in and built an underground drain system in between the pool and our house -- where the travertine tiles had subtle notches in them to allow any pool water overflow to drain away from the house. During hurricane Irma, the overflowing pool (from all of the rain) spilled over and instead of the water running towards the house, the water all drained out to the sides and away. This kind of attention to detail was a strong indicator that Kyle had our best interests in mind with not only a beautiful pool / spa design, but also a highly functional one. Great company and people at PBJC."
"I am delighted at the opportunity to leave a glowing review about PBJC. We had never had a pool built before, and we were greatly relieved that the process was as seamless as Kyle had promised. He did a great job of designing exactly what we requested within the budget we allotted. There were no delays, and the workmanship by all vendors was unparalleled. Kyle did a tremendous job of keeping in contact with us and responded immediately regarding questions we posed throughout the process. The crews were great at keeping the project well-maintained and as tidy as we could have expected. Our pool, hot tub and lanai are beautiful, and we know we made the right decision in going to PBJC, a true group of professionals. We heartily recommend them to anyone, as we are now part of their legion of loyal customers."
"Jeremy, I just got home to see the completion of the pavers, stone, and grout and so both Heather and I want to send a huge “Thank You” for staying on top of the remaining items helping to finish it off before our party this Saturday. I know a lot of this was out of your control as we waited for the gas company to order and install the correct burner, but we are really impressed with your commitment to quickly finish it out following that install. It really means a lot to us to have this focal point of our pool (and house) complete and so we will not only showcase it but also plug Clarkson Pools for a great job all around. I know you had mentioned that you would like to get some pictures so if that’s still the case, just let me know when you would like to do that."
"Thanks again for all your help and feel free to use us a reference moving forward."
"Good news, the pavers are all in (finished on Saturday) and the decking looks fantastic. One of my neighbors is a landscaping professional (does pavers too) and watched your guys work to perfection. He was so impressed with the level of detail and care cutting each paver and placing it just right -- quality work."
"We send this email with beyond wonderful appreciation for your service and dedication. You have addressed our needs on three different occasions in a little over a month. The spa jets have been fixed, the h20 sensor replaced and now the spa/pool lights (I'm assuming it was the GFI?). Regardless, we cannot thank PBJC enough for this prompt attention. In an age where a lot of businesses lack accountability, dedication and commitment PBJC has shown their clients they will stand-by their products. It is so frightening to head into the "pool builder" search process and even scarier going with your gut when making a decision (even though another company may be less expensive). PBJC has proven to us all over again WHY we went with you guys!"
"We can't thank you enough for helping make owning a pool just that much easier!"
Angela & Rebecca
"Gary is fantastic! I appreciate his professionalism and attention to detail. He is exceptional and so conscientious.
Our pool looks great! Thanks for providing great pool service!"
"Enjoy your weekend!"
The pool has just been fantastic and we have enjoyed it all summer. We had a block party last month and everyone complemented us on the pool. You guys did a real bang up job. If you every want to show prospective buyers the quality of your pools please fell free to bring them around and if you want to take some pictures of the completely finished product just stop by.
Thanks again for a fantastic pool.”
Dennis and Mary-Ellen Blair
When we moved into the house, we contracted with Pools by John Clarkson to construct a pool, put pavers on our patio and construct a screen over the entire facility. While Pulte did not oversee this construction, they did recommend John Clarkson to us. We have been very pleased with both the construction and service provided by this company.
The service they have provided us has been exemplary and they have stood behind their product with no exceptions. A number of Riverwood residents have constructed pools using other builders. They wanted to save a few dollars in so doing. Unfortunately, these people are paying for this with continual maintenance on pools that are less than 18 months old.
We highly recommend Pools by John Clarkson.
Wayne and Carol Heckrotte
“Much appreciation for everyone’s hard work. We love the pool!!!”
The Lewis Family
"Just wanted to let you know that the walkway Renaldo and crew did today is beautiful!!!! Thanks so much to all of you!"
"Let us first start by saying that from the moment we entered your showroom we felt instantly comfortable with the process and your organization. Kevin, our salesman, pateiently walked us through the details and our options and was always ready and eager to handle out many changed and requests.
Out the process started, Marc was on the ball at all times. He continually made sure we were informed and comfortable with each phase. Every one of your crew, employees and subcontractors were top notch. Our neighbors commented that it seemed like someone was at our house everyday working on the pool. That pretty much was the case. Whenever we were told something was going to occur, it did on time, every time.
I had heard horror stories from friends anout tother companies and how difficult of a time they had in their pool construction. I want to emplatically state that we could have not been more pleased with our experience."
Shannon and Marty Bray
"First, let us say that we enjoy our pool and spa by John Clarkson. We feel that the whole experience -- designed to warranty -- has been a pleasant one, and that only happens if you have a good product and good people.
My wife and I wanted to go on record to command Jim Sasser for some of the recent warranty work is done on our pool and spa. He found and fixed the leak in our spot, and raised our pool equipment above a bad water pooling situation. This work was performed with no hassles for us. We feel that Jim is a great asset to your company.
With no reservations in recommending pools by John Clarkson to anyone that is looking for a new pool or spa."
Bob and Jutta Jacobs
"We were very happy with the results of our pool remodel. We knew the quality would he excellent and that was very important to us. We were very happy with the outcome and the work they did. We are vey pleased with our pool and we did get the quality we expected."
"Just a quick note to thank you for all of your help with the design, construction and opening of our new pool. We are more than pleased with the final product and the exceptional customer service extended to us during the design and building process. The time you and your staff spent with us designing the pool and waterfall truly went beyond our expectations. Building a home and a pool simultaneously from across the country was much easier with the Clarkson family behind us. Your products, showroom and well trained staff made the entire experience a breeze. We will be sure to tell our friends and neighbors about your product and service every chance we get. If anyone is interested in contacting us or coming by to see the pool, please let us know. Again, many thanks for going above and beyond, we are customers for life!"
Bob & Jen Edwards
"We had a great experience. We have not had any major issues or hiccups. Any time we needed service they were always very good at coming right out. We have recommended them to our friends."
Dave & Tori Hemmingway
“This is our very first pool. We were nervous going into this. PBJC did an amazing job, especially make sure that we were happy every step of the way. Any time we had a question or concern, we were always contacted in a timely manner. As people compliment us on our beautiful pool, we always brag about PBJC. Everyone from Kevin, Joel, Mark, Ryan, Rivercity Pavers, “tile guys”, “coping guys”, “concrete guys”, went above and beyond. We cannot say Thank You enough.”
Henry & Rachel Ledesma
“I am truly impressed by the professionalism, convenience, and ease of doing business with Pools by John Clarkson. Kevin Chung is clearly well qualified to offer sound advice and good suggestions to ensure that the final product would be exactly what I was looking for. Service has been excellent and response time has been great. We have been extremely pleased with the product and quality, and I have received so many compliments. My family and I look forward to the years ahead of summer fun. Thanks.”
"Thank you for a wonderful pool design! It is breathtaking!"
Joe and Ann Braunstein
"13 years ago, we had a pool built by John Clarkson. When we moved and decided to have a pool added to our new home, we didn't think twice. We called John Clarkson first. In the name of good business, we also got bids from three other pool companies. However we only confirmed what we already knew -- no one can beat the quality of John Clarkson. We are now enjoying our second pool built by John Clarkson, and will continue to recommend this company to friends and neighbors interested in building a quality pool. The service from the first day of building to the first swim day is without complaint. Their personal concern and involvement sets the industry standard for customer service.
“By the way, Jamie's service has been awesome! We used to clean our own pool, but we are now spoiled and will continue with his service. "
"I want to share with you what an outstanding job your company did from start to finish on this project. I also want to acknowledge the two individuals who were most instrumental in causing us to be so satisfied.
It all started with our initial contact with Joel Hartman. We have selected your company as well as two others from which to get a proposal. While you were not the least expensive of the three, Joel's expertise convinced us that overall you were the best choice. In all of our interactions, Joel was responsive. It was clear to us during the entire process that he had the trust of your management to make the necessary decisions and adjustments that we requested. There is no question that he was the principal reason we chose your company.
The second individual we would like to recognize is Mark Gardner who was our project manager. The installation and the quality of the installation was of course the most important part of this entire process for us. In this case, the job Mark did was nothing less than outstanding. From start to finish, he demonstrated his competency, was responsive to our concerns, and truly made this an enjoyable process. If anything went wrong, he offered no excuses; he just took care of it. we trusted Mark, and that was a very important part of the process for us. I had contracted for a number of pools in our own homes over the years. Clearly Mark made this one of the very best experiences we've ever had."
"We recently completed a pool, spa and outdoor area with Pools By John Clarkson and could not be happier with the result. Our project was completed this past Feb 2016 and everything from the level of customer service to the quality of products used to complete our pool and outdoor area was top notch."
"There were a few changes that we asked to make as the project was well under way and Kyle at PBJC addressed the changes that we asked and made sure that we were 100% satisfied with the end project. You have great access to your rep who is handling your project, including their cell number, and they always got back to us within the day to address any questions. I have already turned a few close friends onto PBJC and will continue to do so."
"PBJC recently completed a new pool at my home in Ponte Vedra Beach and the finished product is absolutely spectacular. The entire team (Judd, Jordan, John, etc.) was a pleasure to work with. They finished on budget, on time, with a proven track record of building some of the most beautiful custom pools in North Florida.... what more could you ask for?"
"We recently had a pool designed and built by Pools by John Clarkson. From the beginning to the end, the customer service was fantastic! Kyle went above and beyond to ensure our vision became a reality. He stayed in constant contact with us to ensure we were satisfied with the progress of our pool build. Kyle was always professional and answered any and all questions we had. "
"From Kyle to Alex to Jim to Terry, and the entire office staff, we have never dealt with nicer people and folks that truly cared about the end result and our overall satisfaction."
"A true 5 star effort! One of our favorite things about PBJC is that they offer a tremendous amount of standard options. Their standard options are above and beyond any other pool builder we spoke with. Do yourself a favor, stop shopping pool builders and build with Pools by John Clarkson. Why mess with the rest when you can build with the best?"
"We love our pool! PBJC did an awesome job working with our budget to find something that our family would love. From start to finish we have had no complaints. I would recommend PBJC to anyone looking for a new pool."
"My wife and I built our first pool this year. Joel Hartman and the Team at Pools by John Clarkson came very highly recommended. They did not disappoint. They patiently walked us through the process and made sure every aspect of design and construction met our expectations. PBJC is a high quality organization and they build a high quality product. I'll be recommending them to friends and family for years to come."
"As first time Floridians (retired) with our first pool, we were naturally anxious about how things would go. As we talked to Kyle Kempton, Terry Tate, and others it became obvious that PBJC was the go-to pool builder. We decided to move ahead with the construction, and were glad that we did. Things started slowly - the HOA approved the construction immediately, but the county found a possible surveying problem with the retention pond. Kyle was all over it as the county rep came to our property and reviewed a recent survey that showed everything up to snuff. Time passed and we actually dug, plumbed, and plastered the pool. "
"As additional effort we decided to child-proof the pool (the law), build a considerable paver deck, and re-sod the lawn with zoysia grass. It was a long process involving many sub-contractors and other vendors, but we are delighted with the results. As always, Kyle was with us all the way and delivered exceptional customer satisfaction. If you would like to view our pool area please contact PBJC, and we would be pleased to give you a short tour of the installation."
"From the Design Team, Sales and Installation Team, We had a Wonderful Experience. Kyle & Terry were there to answer every question, and saw to it that we made the dates Promised! We get rave reviews from all who have visited us. Definitely recommend PBJC to all we speak to! Can’t wait for the First Summer!!!!"
"PBJK built my pool over 12 years ago. They have always been there when I needed them most. Vanessa is wonderful. This team really goes out of their way to help if they can. Remember in any business you can’t always please 100% of the customers 100% of the time. For me they can do a great job."
"PBJC did a fabulous job helping us design exactly what we wanted! Very pleased with their knowledge and professionalism! Kyle was wonderful to work with. Never made us feel pressured about anything in any way! They even threw in a nice surprise!! I highly recommend them!!!"
"We had a wonderful experience with PBJC! We talked to several pool companies, but the choice was clear. Kyle was so patient with us throughout the entire process, quickly responding to any and all questions. Most of all, the quality of work is excellent! We're very grateful we found them."
"Clarkson Pools is reliable, professional and the service and quality is top notch. Judd worked within our budget to help us design a spectacular pool and stayed in communication with us through the end of the project to make sure we were happy and satisfied. I highly recommend Clarkson."
"These guys are true professionals. Our pool looks amazing. Building a pool is a huge process, you must be patient. PBJC followed up and took care of every issue we had. Kyle our representative was amazing and always available to help answer all questions and concerns. Our backyard feels like a hotel oasis. Excellent work, thank you so much!"
"They helped us by providing plans and rendering which we needed to get approval from the city. We were so happy with our service! We LOVE our pool and get compliments daily! I've already recommended them to anyone I know who is interested in getting a pool!"
"Pools by John Clarkson built our pool. We have a "spool" and use it year round non-stop. These folks are great and do a great job. They also stand behind their work. We love our pool and we would highly recommend them without hesitation!"
"I met with 3 pool vendors and spent a lot of time researching the work they completed and made the very easy decision to move forward with Clarkson Pools. No one offered the detailed drawings and 3d type renderings that can be altered so you know exactly what everything will look like to include decking, existing house tie ins, fire pits, summer kitchens......whatever you want!! After the design work I was sold but pricing was a factor."
"After comparing exactly what I wanted, i.e. filters, salt, pump system with the other vendors Clarkson came out on top again. Jordan Clarkson has an eye for design and provided insights that I never thought of. "
"Next part was the construction process, everything was done on time and the job site was clean and all workers were professional. The finished product was of the highest quality. I had no issues with permits form the city and Clarkson Pools worked hand in hand with my house contractor during construction. Now that the pool is finished Clarkson Pools has sent over a pool tech, Jordan personally stopped by and provided education to maintain the pool. I'm a big fan and highly suggest using Clarkson Pools."
"Had my pool installed almost three years ago by Pools by John Clarkson. This past month the ground under my filter started to sink and so I called Jeff at Clarkson for a technician to assess why the sinkage. The technician discovered an old tree root had rotted and the heavy filter had crushed the rotted wood, allowing the pavers and filter to sink. What impressed me most about the company is they recognized proper installation was their responsibility and so they did not charge me for repairs. I highly recommend Pools by John Clarkson as they stand by their workmanship and provide top notch customer service...for years!"
"After recently purchasing my house in June, I knew my pool was in need of a makeover to modernize the pool and backyard. Pools by John Clarkson were extremely helpful from the planning process to the execution and follow up of the project. I was highly pleased with their work and services. Very responsive and professional! I would highly recommend using their services whether it's a new pool or a re-model. It's definitely worth every penny! "
"Also, PBJC have continued to follow up and make sure I'm happy with the finished project."
"I had a full salt water pool, water feature, deck, fire pit and outside kitchen installed into a new construction. Whilst I learned via my builder how difficult it can be to deal with construction companies "Pools by John Clarkson" showed what an enjoyable and fun experience it can and should be. "
"I am a senior manager at a luxury company and have become quite particular and expect high standards. I was more than happy with how I was treated feeling like I was a VIP customer. I got help and great advice and all my concerns were taken care of so u was happy at all times. Contact was fast and frequent. Choices were many and nothing is too much trouble."
"The quality of the work was fantastic and spotlessly clean. "
"These guys are good, pricing competitive and most of all everyone I have met at the company are just simply nice people. "
"I own a 20+ year old swimming pool that was leaking and very dated. With the excellent design help of Kyle Kempton and competent construction of PBJC, I now have a beautiful watertight oasis in my own backyard. Kyle guided me through my design choices and was the perfect "go between" for me and the construction crew. The pool tuned out absolutely beautiful and there was no damage done to my home or landscape. PBJC has also remodeled 2 of my neighbor's pools with the same quality results. "
"I recommend Kyle and PBJC wholeheartedly."
"From the very first meeting with Judson we were treated with respect. Judson listened to our desires and delivered far above that expectation! From the ground crews who showed up the next week to dig the pool to the constant watch over our construction site by Superintendent Terry, we knew were in great hands. We heard all the horror stories of taking months to be a pool built but honestly we were swimming in exactly 30 days from when we signed the contract (not saying this will happen to you, but we were prepared, had all surveys available and had irrigation capped and HOA approval) "
"By far and hands down Pools by John Clarkson is the best in the business and you will not experience a singly worry except for when it the water going to reach your new raft! "
"Superb design, superb materials and above all a superb crew. Best experience we have ever encountered when having any exterior modifications to our property. Highly recommend them for your new outdoor oasis!"
"We hired Pools by John Clarkson to install our in ground pool after meeting with several local and national companies. The staff was by far the most informative and polite that we met with, and they worked hard to both meet our wants and needs, while also educating us on what would work best for our unique family. They were also very cognizant of our budget and were great at keeping us within our limits. The construction on the pool was complete before schedule and the finished product is absolutely stunning! It has completely changed the look and feel of our backyard and we couldn't be happier! We highly recommend Kyle and his group for your pool install!"
"Our customer representative was Kyle Kempton and he did a wonderful job of resolving issues that came up during our constructions project. The dynamic was interesting because Clarkson was not contracted directly but through our builder. This relationship with Kyle was transparent as he made sure that we were satisfied during all phases of the construction of our pool. There were two issues in particular (routing of piping and location of controller) that Kyle resolved and both times his final words were "we want to make sure you are happy and love your pool". I found it interesting when our builder asked me who my contact was because the service and response was very good."
"We hired PBJC to design and construct our pool. From day one, Judd and all employees of PBJC were extremely professional and I felt they went above and beyond their contract. We loved being able to sit down in their design studio to see a 3-D model of our pool and we were able to browse through numerous product samples from finishes to pool equipment, which is a service a lot of other pool contractors could not provide. All of the contractors that worked on our pool were professional and did exceptional work. I highly recommend seeking out a cost estimate from PBJC."
"I have had the great opportunity to work with the staff at Pools by John Clarkson and have found them to be one of the top pool contractors in the country. They serve their clients with honesty and provide a superior product. I would highly recommend my clients to them knowing they will receive the highest level of professionalism and a superior product."
Gary D. Stoddard & Associates Inc.
"Professional friendly staff and workers from start to finish. Always went above and beyond to keep on track with project dates and make us feel comfortable with process. We would highly recommend to everyone whether your project is big or small."
"Before going with Pools by John Clarkson (PBJC), we met with three pool contractors (PBJC plus two others). We were between PBJC and one other. The other one had the slightly better price, but we initially felt right about working with PBJC. From the moment we met Jordan Clarkson, we felt at ease."
"After our initial meeting, he presented us with a plan that seemed to have come straight from our own heads. We gave the other contractors the same information, but they provided us with ordinary designs that just didn't speak to us. PBJC's design was original and perfect. In addition, he agreed to subcontract the services we did not want to have to deal with on our own....tree removal, landscaping, irrigation, plumbing, etc."
"PBJC's customer service was outstanding."
"If I had to do this again, I would hire PBJC every time. I will recommend them highly in the future."
"Exactly as we had hoped. They did our pool in 2012 and we were so impressed that we hired them to come back and do the driveway with a path to the side of the house leading to the back yard. Jordan, Judd and their team did an amazing job! We have and would recommend them to anyone wanting to get a quality pool or deck done. I can say enough good things about them and their team. Great job!"
"We spoke with a few companies in the area and the only one we felt comfortable with was PBJC. They are a family business (which I love) and you can tell they love what they do and enjoy working with their patrons. Other companies danced around price and timelines. PBJC was very frank about both things. Guess what everyone- building a pool is expensive. And there are other costs...fencing/screening, heating, alarms, features ...that you don't even think about until you're sitting there going through designs. They were very good about breaking everything down with us and really working with our budget. We did have to scale back our original plan because the costs of other necessities (fencing, gas line installation for fire pit, etc.) but could not be happier with the results."
"Judson (our contact) answered EVERY single question and concern I had within the same business day. They went above and beyond to make sure we were comfortable with everything. They blew their original timeline (10-12 weeks) out of the water and finished our job (from day of dig) in 5 weeks- thanks to good weather and availability they say. They connected us with other trustworthy companies and worked with all outside contractors wonderfully. We added a heater mid-way through the project and while I don't recommend you change things during the process, we were lucky that it did not push our time line back. They would have been just as gracious about the add-on regardless. The workers who were at our house were extremely polite, kept the area clean, and worked tirelessly."
"If I could build another pool and hire them to do it, I would."
"I would like to commend your company for your wonderful staff. Any time an issue arises with our pool Vanessa has been extremely professional in getting that issue resolved. Gary is amazing. He is knowledgeable, professional and very easy to work with. Both he and Vanessa truly care about [PBJC’S] clients and it shows. I can say the same for every one of [PBJC’s] employees who I’ve spoken or interacted with.
John and Tammy G